GTA Online connection error

GTA Online connection issues can be caused by a variety of factors, including network errors, router configurations, and even issues with the Rockstar Games servers. In this article, we'll detail how to diagnose and fix connection issues for each platform: PC , PlayStation 4 , PlayStation 5 , and Xbox Series X or S.

Rockstar Games Server Status

GTA Online connection issues may be due to a Rockstar Games server outage . Before troubleshooting your connection, check that Rockstar services are running properly. You can do this by visiting the official service status page: support.rockstargames.com/servicestatus . If GTA Online is listed as Available , the issue is likely on your end. Otherwise, you'll need to wait for the servers to be restored.

Rockstar Games server status

PSN server status

If you're playing on PlayStation 4 or PlayStation 5 , also check that the PlayStation Network is working properly. You can do so here: status.playstation.com/pl-pl/ . If the PSN servers are unavailable, it may cause difficulty logging in and joining GTA Online sessions .

Xbox Server Status

Xbox Series X|S players should check the status of Xbox Live services . You can do so here: support.xbox.com/pl-pl/xbox-live-status . If Xbox Live is experiencing issues, GTA Online sessions may become unstable or unavailable.

Check the speed and stability of your connection

Your internet connection quality is crucial to the stability of your GTA Online experience . If you're experiencing frequent disconnects or can't find a session, test your internet speed using Speedtest.net . Recommended speeds are:

• Download speed : minimum 7.5 Mb/s

• Upload speed : minimum 0.5 Mb/s ( 1 Mb/s recommended )

• Ping : Less than 50 ms for smooth gameplay

If your score is below these values, you may be experiencing poor connection quality. Try switching to a wired (Ethernet) connection for improved stability.

PlayStation Connection Test

1. Open Settings > Network .

2. Select Test Internet Connection .

3. Once you have completed the test, check your results.

If these values are too low, try connecting your console to the internet using an Ethernet cable or contact your internet service provider.

Xbox Connection Test

1. Open Settings > General > Network Settings .

2. Select Test Network Connection .

3. Once you have completed the test, check your results.

If your result is below the requirements, try switching to a wired connection or contacting your internet service provider.

Make sure your network ports are open

Network ports are gateways in your router that allow the game to communicate with Rockstar Games servers and other players. If ports are blocked, you may experience connection issues, slow session loading times, and network errors.

For GTA Online you need to open the following ports:

• 6672 (UDP)

• 61455 – 61458 (UDP)

Additionally, if you play on PlayStation , you should open PSN ports :

• 80 (TCP)

• 443 (TCP)

• 3478 – 3480 (UDP and TCP)

For Xbox Live, open ports:

• 88 (UDP)

• 3074 (UDP and TCP)

• 500 (UDP), 3544 (UDP), 4500 (UDP)

PC Ports Test

To make sure the required ports are open, you can use free online tools like CanYouSeeMe.org .

1. Visit the website : www.canyouseeme.org

2. Enter the port number you want to check (e.g. 6672 for GTA Online ).

3. Click Check Port .

4. If you see Success , it means the port is open.

5. If you see the message Connection Timed Out or Port is closed , the port is closed and requires configuration on the router .

PlayStation Ports Test

Open Settings > Network > Test Internet Connection . Check your NAT result :

• Type 1 (Open) – best condition.

• Type 2 (Moderate) – should work fine.

• Type 3 (Closed) – requires opening ports on the router .

Xbox Ports Test

1. Open Settings > General > Network Settings .

2. Check NAT status – if it is Closed , you need to open ports in your router .

3. You can also perform a network connection test to make sure the ports are open.

Be sure to change your DNS settings

DNS servers affect the speed and stability of your connection to the game servers. Your ISP's default DNS servers may be slower, so it's recommended to use Google's public DNS servers :

• Preferred DNS: 8.8.8.8

• Alternate DNS: 8.8.4.4

If your provider supports IPv6 , you can also set:

• 2001:4860:4860::8888

• 2001:4860:4860::8844

Changing DNS on PlayStation

1. Open Settings > Network > Set up Internet Connection .

2. Select your connection method: Wi-Fi or LAN (Ethernet) .

3. Select Custom Settings .

4. IP Address Settings : Automatic.

5. DHCP Host : Do not specify.

6. DNS Settings : Manual.

   • Primary DNS: 8.8.8.8

   • Additional DNS: 8.8.4.4

7. Save and test the connection.

Changing DNS on Xbox

1. Open Settings > General > Network Settings .

2. Select Advanced Settings > DNS Settings .

3. Select Manual .

4. Primary DNS: 8.8.8.8

5. Secondary DNS: 8.8.4.4

6. Save changes and restart the console.

How to open ports on your router for GTA Online?

To improve your GTA Online connection , it's often necessary to open ports on your router. Network ports are the gateways through which devices communicate with the internet – if they are closed or blocked, they can cause connection issues. Opening ports is done by configuring port forwarding in your router settings. Here are the steps to follow:

1. Log in to the router's administration panel

   • Open your web browser and enter the router's IP address (usually 192.168.1.1 or 192.168.0.1 ).

   • Enter your username and password (usually admin / admin , but if it doesn't work, check the information on the sticker under the router or in the manual).

2. Locate the Port Forwarding or Port Forwarding section .

   • In different routers it may be located in the Advanced , NAT , Network Settings , Virtual Servers or Port Management tabs .

3. Add new port rules

   • Enter a name for the new entry (e.g. GTA Online ).

   • Select UDP or TCP protocol (check which ports require both protocols).

   • Enter the required ports:

     • GTA Online (for PC):

     • 6672 (UDP)

     • 61455 (UDP)

     • 61456 (UDP)

     • 61457 (UDP)

     • 61458 (UDP)

     • PlayStation Network (for PS4/PS5):

       • 80 (TCP), 443 (TCP), 3478 – 3480 (UDP and TCP)

     • Xbox Live (for Xbox Series X|S):

       • 88 (UDP), 3074 (UDP and TCP), 500 (UDP), 3544 (UDP), 4500 (UDP)

4. Enter the local IP address of your console or PC

   • Check your device's IP address :

     • Windows : Open a command prompt ( cmd ) and type ipconfig. Find the IPv4 Address (e.g. 192.168.1.100).

     • PlayStation/Xbox : Go to Settings > Network > Connection Status and find your device's IP address.

   • Enter this address in the Destination Address or Local IP Address field on your router.

5. Save changes and restart the router

   • After adding all ports, save the configuration and restart the router .

   • On some router models, you may also need to restart your console or PC for the changes to take effect.

6. Check if the ports are open

   • On a PC, you can use an online tool, e.g. https://www.canyouseeme.org/ – enter the port number (e.g. 6672) and check if it is open.

   • On consoles, you can retest your network connection in the settings – if the NAT has changed to OPEN , the setup was successful.

Opening ports improves connection stability, reduces the risk of disconnections, and makes it easier to find GTA Online sessions . If you continue to experience problems after setup, it's worth checking whether your internet service provider (ISP) is blocking traffic on certain ports – in this case, you may need to contact your ISP's customer support .

Console cache

The PlayStation 5 and Xbox Series X|S console cache is temporary data stored on your device that helps speed up the loading of games and apps. The console saves pieces of data so it doesn't have to re-download or process them each time it starts. This allows for faster game and app load times and smoother operation of some operations.

Clear PS5 Cache

Your PlayStation 5 console's cache stores temporary data that can affect your network connection. If you're having trouble joining a GTA Online session , you may want to clear it:

1. Turn off your PS5 console completely , rather than putting it into rest mode.

2. Wait until the console turns off completely and the LED turns off.

3. Hold down the power button on the console until you hear a second beep (after approximately 7 seconds).

4. The console will start in Safe Mode .

5. Connect the controller by wire and press the PS button .

6. Select Clear Cache and Rebuild Database , then Clear Cache .

7. Once the operation is complete, the console will restart.

Once you have completed this process, check if your GTA Online connection issue is resolved.

Clear Xbox Cache

On Xbox Series X|S consoles , cache can cause network connection issues and affect game stability. To clear the cache, follow these steps:

1. Turn off your Xbox and wait for it to completely shut down.

2. Unplug the power cord from the console and leave it unplugged for at least 2 minutes .

3. Reconnect the power cable and turn on the console.

This method clears temporary data that may be causing connection problems in GTA Online .

How else can I fix connecting to GTA Online?

If you're still having connection issues in GTA Online , there are some additional steps you can take that may help stabilize your network and improve your connection quality.

Contact your internet service provider (ISP ) – Make sure your internet connection is working smoothly and there are no local network outages that could be affecting access to the Rockstar Games servers . You can also ask if your ISP is blocking certain ports required for gameplay.

Update your router's firmware – Make sure your router has the latest firmware. Older versions may cause issues with NAT , connection stability, or UPnP performance . This update can usually be done through your router's control panel or by contacting your ISP.

Modify your UPnP settings – Universal Plug and Play (UPnP) allows devices to automatically forward ports, which can improve your connection to game servers. Try enabling or disabling this option in your router settings and test to see if your GTA Online connection improves.

Configure your modem and router in bridge mode – If you're using a modem with a built-in router (e.g., an ADSL device ), try switching it to bridge mode . This allows the router to take full control of your network connection, which can improve your NAT settings and improve the stability of your gaming sessions.

Check for the possibility of changing your NAT mode to PPPoE – If your internet connection is via ADSL , changing your configuration to PPPoE (Point-to-Point Protocol over Ethernet) can improve NAT performance , increasing your chances of successfully connecting to sessions. You can do this in your router settings or by contacting your ISP.